1. Introduction

Welcome to Urban Yantra ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit or make a purchase from https://urbanyantra.com/.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us.

• Personal Information: Name, shipping address, billing address, email address, phone number, and payment information (processed securely by third-party gateways).
• Device Information: IP address, browser type, operating system, and information about how you interact with our website (pages visited, time spent).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.
• Communication: To communicate with you regarding your order, screen for potential risk or fraud, and provide customer support.
• Marketing: With your consent, we may send you emails or SMS about our store, new products, and other updates.

4. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information:

• Service Providers: We use Shopify to power our online store.
• Payment Gateways: We use secure payment gateways (e.g., Razorpay, Paytm, PhonePe) to process transactions.
• Logistics Partners: We share address details with courier partners to ensure delivery.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process.

6. Your Rights

If you are a resident of India, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: support@urbanyantra.com
Address: Urban Yantra Labs, DLF Cyber City, Gurugram, India

This website is operated by Urban Yantra. Throughout the site, the terms “we”, “us” and “our” refer to Urban Yantra. Urban Yantra offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY AND COMPLETENESS

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources.

SECTION 4 - SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

SECTION 6 - BILLING AND ACCOUNT

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information.

SECTION 12 - LIMITATION OF LIABILITY

In no case shall Urban Yantra, our directors, officers, employees, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured.